LEGAL VERSION – UNITED STATES LAW

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1. Advances and Payment Requirements

• Custom cakes require a 70% advance payment is required to start production.

• This advance It is non-refundable, unless the cancellation takes place within the first 12 hours after payment.

• The advance covers the costs of ingredients, design materials, labor allocation, and production scheduling.

• He remaining balance of 30% must be settled before delivery or collection of the product.

2. Cancellations

• The cancellations made after the first 12 hours starting from the initial payment They will not be eligible for any refund..

• Orders requiring special decorations, toppers, molds, or custom-made accessories they cannot be cancelled once those materials have been acquired or production has begun.

3. Changes and Rescheduling

• Requests for changes to design, size, flavor, or customization must be made within the first 12 hours after the order has been placed.

• Modifications requested after this deadline They are not guaranteed nor are they obligated to be accepted.

• Order rescheduling will be permitted provided it is requested with at least 24 hours in advance.

• Applications made outside of this deadline they will not be able to be attended to due to production and delivery logistics.

4. Urgent Orders (Less than 24 Hours)

• Orders placed with less than 24 hours in advance require the payment of 100% in advance.

• These orders They are non-refundable, non-cancellable, and non-modifiable., since production starts immediately.

5. Delivery, Collection and Quality Control

• All products are previously photographed as part of the quality control before delivery.

• At the time of delivery or collection:

  • The client must inspect the product immediately.

  • Any complaints must be manifested at that very moment.

  • Once the product has been accepted by the customer, Ñami Ñami Bakery is not responsible due to damage, mishandling, melting, transportation problems, inadequate storage, or subsequent alterations.

• In the event that a valid incident is reported at the time of delivery, Ñami Ñami Bakery will be able to, to his complete discretion, offer:

  • a partial replacement,

  • a minor repair, or

  • a store credit.

• No cash refunds are given under any circumstances once the delivery of the product has been accepted.

6. External or Reference Designs

• Any design provided by the client will be recreated under the artistic style of Ñami Ñami Bakery.

• Exact reproduction is not guaranteed of the reference design.

• No refunds or claims will be accepted derived from differences in the artistic interpretation of the design.